Many people who are using the Indosat as their cellular provider in Indonesia believe that the customer service Indosat is rather slow. That is because when they try to reach the number, there are problems of connection or something like that. If you are also facing the same problem when you want to reach the customer service, there are actually some ways that you can try so that you can get the faster response from the customer service from Indosat. If you are curious, here are some ways that you can try on your own.
The first one is calling the right number based on the product that you are using. This one is the most important thing that you need to check. You need to realize that Indosat has three main products and each of those products has its own customer service number. Therefore, if you want to call the customer service Indosat, you need to make sure that you are calling the right number. For Matrix, you can call 111. On the other hand, if you are using Mentari or IM3, you need to dial 100 or 185.
The next thing to try is calling the customer service number not on busy hour. Lunch break is the worst time to call. If you have problems, you need to call the number in the morning or in the afternoon around three to four. This way, you will increase the chance to directly reach the customer service number. The last thing that you can try is not calling when the problem occurs worldwide. There are problems that can affect the whole server and if you are one of the victims, calling the customer service Indosat will not give you any good because many people in Indonesia are calling the number at the same time.